Support
The porch light is on
Answers to the questions we hear most, and a real person on the other end of the email when you need one.
Getting started
What do I need to set up PorchLink?
A smartphone is all you need to begin. Smart home devices are optional. PorchLink works with the everyday devices already in the home, so there is nothing new to buy and phsyically install.
- Download the PorchLink app and create an account.
- Generate a code and send to a person you want to join you
- Your cirlce joins you in the app.
The first few days are quiet on purpose. PorchLink is learning what an ordinary day looks like before it shares anything with you.
What is a Care Circle?
The Care Circle is the small group of people who receive PorchLink signals about a home. Family, a neighbor, a care coordinator, whoever is already part of the picture.
Everyone in the Care Circle is there by invitation. You can add someone, remove someone, or change what they see from the Care Circle screen in the app.
What happens when the internet goes out?
PorchLink keeps working. The platform is built edge first, so signals continue on the device during an outage and sync to the Care Circle once the connection returns. We call it Porch Mode.
Is PorchLink available in Spanish?
Yes. Spanish is fully supported. The app follows your phone's language setting, and you can change it any time under Account, then Language.
Privacy and your account
Who can see the information in my home?
Only the people invited to the Care Circle. PorchLink does not sell personal information, and there are no cameras and no microphones anywhere in the product.
The full details live in our Privacy Policy.
How do I delete my account, my data and cancel subscription?
In the app, go to Profile, then Delete account. Deleting an account removes the profile and its history, and it cannot be undone. You will be unscubcribed from future payments.
You can also write to knock@helloporchlink.com from the email address on the account and we will take care of it for you.
Still need a hand?
Please tell us what is happening. The more you can share, the faster we can sort it out.
knock@helloporchlink.comWe reply within one business day, Monday through Friday.